Warranty

Plix products are designed with attention to materials, construction and everyday use. This Limited Warranty explains the warranty protection available for eligible Plix products.

Warranty Coverage

Unless otherwise stated on the relevant product page, eligible Plix products are covered against manufacturing defects in materials or workmanship for 14 days from the date of purchase.

This warranty applies to products purchased directly from Plix or from an authorised Plix retailer where applicable.

Proof of purchase may be required when making a warranty claim.

What Is a Manufacturing Defect?

A manufacturing defect is a fault that occurred during the manufacturing or production of the product and prevents the product from performing as reasonably intended.

Depending on the product, examples may include:

• Structural defects caused by manufacturing
• Parts that separate or fail during normal intended use
• Manufacturing faults affecting the intended function of the product
• Electrical or functional defects in applicable Plix products
• Missing or incorrectly manufactured components

Each claim will be assessed based on the product, its condition and the circumstances of the reported issue.

Natural Materials

Some Plix products may be made from wood or other natural materials.

Natural variations are part of the character of these materials and are generally not considered defects.

These may include reasonable differences in:

• Wood grain
• Colour
• Tone
• Texture
• Natural markings
• Minor variations between individual pieces

Photographs on our website are intended to represent the product as accurately as reasonably possible, but the individual item you receive may naturally vary.

What Is Not Covered?

Unless otherwise required by applicable law, this warranty does not cover damage resulting from:

• Normal wear and tear
• Improper or unintended use
• Accidents, drops or excessive impact beyond normal intended use
• Improper storage
• Exposure to excessive moisture, water, heat or sunlight
• Failure to follow product instructions
• Unauthorised repairs or modifications
• Deliberate damage
• Damage caused by pets
• Improper cleaning products or methods
• Commercial use where a product is intended for normal household use

Cosmetic changes that occur naturally through normal use are also generally not considered manufacturing defects.

Children's Products

Please follow all age recommendations, warnings and product-specific instructions provided with the product.

Adult supervision should be provided where recommended.

A warranty does not replace the need to inspect children's products regularly for damage or excessive wear.

If a product becomes damaged in a way that could affect safe use, stop using it and contact us for assistance.

Glow and Electrical Products

For Plix Glow or other electrical products, the warranty may cover manufacturing defects affecting the electrical components or intended operation of the product during the applicable warranty period.

The warranty does not cover damage caused by incompatible power sources, unauthorised modification, misuse, water exposure where the product is not designed for such exposure, or other external causes.

How to Make a Warranty Claim

To submit a warranty claim, contact us at hello@plix.com and provide:

1. Your full name
2. Your order number or proof of purchase
3. The product name
4. A clear description of the problem
5. Photographs or videos showing the issue
6. Any additional information reasonably requested to assess the claim

Please do not dispose of the product before your warranty claim has been assessed.

Assessment

We may ask for additional photographs, videos or information before determining whether a product is covered by the warranty.

In some cases, we may request that the product be returned for inspection.

Submitting a warranty claim does not automatically mean that the claim will be approved.

Warranty Remedy

If we determine that your product has a defect covered by this warranty, Plix may, depending on the circumstances:

• Repair the product;
• Replace the affected product or component;
• Provide an equivalent replacement where the original product is unavailable; or
• Provide a refund where appropriate.

The appropriate remedy will depend on the nature of the defect and applicable consumer law.

Replacement Products

Where a replacement is provided, the replacement may not be identical if the original product, colour, material or version is no longer available.

Where reasonably possible, we will provide an equivalent or comparable replacement.

Consumer Rights

This Limited Warranty is provided in addition to any rights and remedies available to consumers under applicable Malaysian law.

Nothing in this warranty is intended to exclude, restrict or modify rights that cannot legally be excluded, restricted or modified.

Contact

For warranty enquiries:

Plix

Email: hello@plix.com